Our Privacy Commitment
At Sky2k we know how important it is to protect your personal information. Whether you are shopping with us
online or in person, we want to make every customer experience safe and secure. In keeping with that goal,
we have developed this Privacy Policy to outline our guidelines for the collection and use of personal information. What information does Sky2k collect and how is it used?
At Sky2k, we collect two types of information: personal information and non-personal information.
With your consent we may use your personal information for a number of different purposes, for example to:
- fulfill requests for products, services or information;
- provide customer services;
- administer contests or promotions;
- offer new products and services;
- measure and improve the effectiveness of our Web Sites or our marketing endeavours; and
- tailor our online or in-store offerings to your preferences.
We may also collect and summarize customer information in a format that
no longer identifies the individual for statistical purposes.
Personal information typically includes your name, address, phone
number, and email address. You can always choose not to provide us with
any of your personal information. However, if you make this choice, we
may not be able to provide you with the product, service, or
information that you requested. For example, we can only offer you a
credit card if you have provided us with certain financial information.
Non-personal information does not identify you as an individual. For
example, we may ask you for your postal code to assist us with planning
our flyer distribution.
Your implied consent
In some cases, your consent is implied if we ask you to provide
personal information with a stated purpose. For example, we can only
deliver the product you have purchased if you provide us with your
address and phone number.
Your express consent
In other cases, we will ask you to give your express consent to use
your personal information to advise you of products or services that
may be of interest. You always have the opportunity to "opt out" of
having your information used for this purpose.
Withdrawing your consent
When you purchase a Sky2k product or service, you may need to
provide us with contact and payment information (such as credit card
information) so that we can process your request. Examples where we
need contact information include delivery services, product servicing,
in-home installations, warranty coverage, and rebate requests. If we
collect this information, we will also ask for your consent to use this
information to send you promotional information on products and
services.
Returns
When you return products to Sky2k, you will be required to provide
contact and payment information (such as credit card information) to
permit authentication of the transaction and reconciliation of accounts.
Sign-up for newsletters or updates
Sky2k also offers a variety of newsletters. You can choose to
subscribe by visiting our websites or when shopping in our stores. To
enroll, we will collect your contact information (such as name and
email address). This information will only be used to send you the
newsletter.
Rebates
Many of the products you purchase through Sky2k are offered with
rebates. To claim your rebate, you will usually be asked to provide
your name, address, email address and proof of purchase. You may also
be asked by either Sky2k or the vendor to provide your consent to be
added to promotional mailings and newsletters. Your consent is not a
condition of receiving the rebate.
Participate in a contest, promotion, or survey
From time to time, we may run contests, promotions, or surveys. If you
participate, you may be asked for contact information as well as
additional optional survey information (for example, product
preferences). Information from contest entries will be used to contact
you if you win. We may also summarize survey information in a manner
that no longer identifies the contest entrants for analysis, but will
not share personal information from entries. All contests are subject
to rules that will be available with each particular contest.
Our websites
While using our websites, you may be asked to voluntarily provide
certain personal information (such as your name, email address, postal
address, telephone number, or credit card information). We use this
information to complete your transaction and to apply for access to
certain special features and functions of the websites. If you choose
not to provide requested personal information, you will not be able to
use certain features of the websites and you will not be able to engage
in transactions through the websites.
With any of the services on our websites, we may also use your personal
information to contact and correspond with you and to respond to your
inquiries. With your consent, we may send to you, from time to time,
email or other communications regarding goods or services we believe
will interest you.
Information Sky2k collects automatically
Like many other websites, we automatically collect certain non-personal
information regarding website users that does not identify you.
Examples include the Internet Protocol (IP) address of your computer,
the IP address of your Internet Service Provider, the date and time you
access the website, the Internet address of the website from which you
linked directly to the website, the operating system you are using, the
sections of the website you visit, the website pages read and images
viewed, and the content you download from the website.
Cookies
The website uses "cookies", a technology that installs a small amount
of information on a website user's computer to permit the website to
recognize future visits using that computer. Cookies enhance the
convenience and use of the website. For example, the information
provided through cookies is used to recognize you as a previous user of
the website (so you do not have to enter your billing information every
time), to offer personalized web page content and information for your
use, to track your activity at the website, to respond to your needs,
and to otherwise facilitate your website experience. You may choose to
decline cookies if your browser permits, but doing so may affect your
use of the website and your ability to access certain features of the
website or engage in transactions through the website.
Tracking information
We may use non-personal information to compile tracking information
reports regarding website user demographics, website traffic patterns,
and website purchases, and then provide those reports to advertisers
and others. None of the tracking information in the reports can be
connected to the identities or other personal information of individual
users. We may also link tracking information with personal information
voluntarily provided by website users. Once such a link is made, all of
the linked information is treated as personal information and will be
used and disclosed only in accordance with this Policy.
Links to other websites
Our website may contain links to other websites or Internet resources.
When you click on one of those links you are contacting another website
or Internet resource. Sky2k has no responsibility or liability for
or control over those other websites or Internet resources or their
collection, use and disclosure of your personal information.
We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
Disclosure to service providers
Sky2k may share your personal information with certain service
providers in order to provide products and services to you, to verify
and validate information, and to address customer service matters.
Examples of service providers include credit card issuers, product
service depots, warranty providers, and delivery services. To reduce
the risk of fraud or misuse of personal information, Sky2k may also
verify your personal information, including but not limited to your
address and credit card information, with third party service providers.
We will use reasonable efforts to ensure that your personal information
is used in a manner that is consistent with this Policy. If you do not
wish us to provide your personal information to those service
providers, we may be unable to process your transaction.
Supplementing information
From time to time we may supplement information you give us with
information from other sources, such as information validating your
address or other available information you have provided us. This is to
help us maintain the accuracy of the information we collect and to help
us provide better service.
Legal Disclosure
Sky2k may disclose your information as permitted or required by law; for example:
- to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
- where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
- to
comply with a subpoena or warrant or an order made by a court, person
or entity with jurisdiction to compel the production of information;
- to comply with court rules regarding the production of records and information; and
- to our legal counsel.
How does Sky2k protect my information?
The security of your personal information is a high priority for Sky2k. We maintain appropriate safeguards and current security standards
to protect your personal information, whether recorded on paper or
captured electronically, against unauthorized access, disclosure, or
misuse.
Although we cannot take responsibility for any theft, misuse,
unauthorized disclosure, loss, alteration or destruction of data by a
third party, we take reasonable precautions to prevent such unfortunate
occurrences.
How can I verify my information?
You can check your information to verify, update, or correct it, and to
have any obsolete information removed. If you created an account on Sky2k.com, you can access and change your online personal information.
You can also ask to review any of the information that we have
retained, how we have used it, and to whom we have disclosed it at any
time by contacting us at support@sky2k.com.
Subject to certain exceptions prescribed by law, and provided we can
authenticate your identity, you will be given reasonable access to your
personal information, and will be entitled to challenge the accuracy
and completeness of the information and to have it amended as
appropriate.
You can also ask us to change your preferences
regarding how we use or disclose your information, or let us know that
you do not wish to receive any further communication from us.
Some requests may involve extensive costs to Sky2k. As a result, Sky2k may request the inquirer to absorb some or all costs of the
inquiry prior to conducting a review.
When is my information removed?
We keep your information only as long as we need it for the products
and services you're using and for a reasonable time thereafter or to
meet any legal requirements. We have retention standards that meet
these requirements. We destroy your information when it is no longer
needed, or we remove your personally identifiable information.
You can also request that we remove your information from our records.
Subject to our requirements for continued retention of your
information, for example, for billing, audit, or warranty purposes, we
will make every reasonable effort to honour your request.
Will this Privacy Policy change?
To accommodate changes in our service, the technology, and legal
developments, this Policy may change over time. We may add, change, or
remove portions of this Policy when we feel it is appropriate to do so.
Whenever we update this Policy we will change the date on the Policy to
indicate when the changes were made.
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